*Some of the TeleConsult services, such as video calls via Zoom, are currently not available in our polyclinics, but we will be introducing them in due time.
Teleconsultation is a type of telemedicine service, where digital information and communication technologies, such as computers and mobile devices are used to deliver health-related information. It provides opportunities to make healthcare more convenient, better coordinated, and closer to home.
In a teleconsultation, patients can have consultations with doctors, nurses and allied health professionals in the comfort of their homes or at a location where privacy is assured. These virtual appointments enable patients to receive ongoing care where in-person clinic consultations are not necessary or possible.
Medications, Medical Certificates and/or memos (if any) will be issued to you by our doctors. You will receive the same level of patient care and medical attention from our healthcare professionals.
Who is Eligible?
Typically first outpatient visits are conducted face-to-face in the clinic. Based on our care team's assessment, TeleConsult may be offered for the subsequent clinic consultation.
Common conditions that are non-emergency in nature can be treated via TeleConsult.
After the session, you may be required to follow up in person for additional health services. Please approach our healthcare professional who will advise on your suitability, based on your condition.
Modes of TeleConsult
TeleConsult via the OneNUHS App (eligible patients only)
A first for public healthcare in Singapore – eligible patients at Alexandra Hospital
and National University Polyclinics
can now access TeleConsults and order medications via the OneNUHS App! This feature will be made available to other NUHS institutions soon.
Find out more about the OneNUHS App here
Step-by-Step Guide: TeleConsult via the OneNUHS App
Our healthcare professionals can treat and review common medical and surgical conditions without you having to travel to our clinics
Medical Certificates will be sent to you
Have your medications delivered to your doorstep
Pay for your clinic appointment via one of the many payment platforms available
Time and Cost Savings
Save time and money on travelling
Caregivers need not accompany you to the hospital and wait with you
No more waiting at the clinic and pharmacy
Safety and Privacy
Reduce exposure to infections while commuting and at the hospital
Discuss your condition with our healthcare professionals from the privacy of your own home or at a location where privacy is assured