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About NUP

Patient Charter

We Care for Our Patients

We know how it feels when health issues crop up.

Together with your family, we want to be your partners to help you get better.

Here’s what you can expect from us:

And here’s what we would like to ask of you and your family, to help us provide the best possible care and treatment for you:

  • Always give us complete and accurate information when needed.
  • Share with us if you have any concerns about your care and treatment plan.
  • Treat our staff and other patients with respect and courtesy.
  • Settle your bills and fees promptly.
  • Observe our polyclinic’s operational regulations (e.g. registration, operating hours, guidelines on patient safety).
  • Use our polyclinic’s property and facilities with care and consideration.
  • Let us know if there are changes to your home address, contact numbers or email address.

Together, we can build a healthy community!


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