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The OneNUHS Referral System

How does the new process work?

Should you require a referral for a subsidised consult, the polyclinic doctor will provide you with a referral to the National University Health System, or NUHS. Within three working days, the NUHS Group Contact Centre will send you an SMS with the earliest available appointment slot at one of the NUHS Specialist Outpatient Clinics (SOCs) at Alexandra Hospital (AH), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), or Jurong Medical Centre (JMC).

How does this benefit me? Why are you changing the process?

This will help ensure that you are able to see a specialist at the earliest possible time.

When will I get a call from the NUHS Group Contact Centre?

You will receive an SMS within seven working days with the appointment details. If you wish to make changes to the appointment, please call the phone number indicated in the SMS.

Can I choose a particular hospital/SOC within the NUHS?

Yes, please let your doctor know. We will indicate it in the system and the NUHS Group Contact Centre colleagues will take note of your preference when scheduling your appointment, provided the specialty you are referred to is available at the hospital you prefer. Do also note that the waiting time for the appointment may be longer than if the referral is made to NUHS.

What if I prefer to see a specialist at a hospital outside of NUHS?

Please inform your doctor during the consultation so that he/she can indicate it on the referral letter. The hospital staff will then contact you within the time frame indicated on your hospital information sheet.

What happens if I wish to change the hospital that I’m referred to?

For change within NUHS (except NUCOHS), please call/email the Contact Centre of the institution at which you’ll like to see your doctor:

NUH	6772 2002	appointment@nuhs.edu.sg
NTFGH/JMC	6716 2222	JHCampus_Appointment@nuhs.edu.sg
AH	6472 2000	AH_Enquiries@nuhs.edu.sg

If you have yet to receive the SMS, please call our Contact Centre at tel 6908 2222 or email contact@nuhs.edu.sg to make the change.

For change outside NUHS, and patients with referral to NUCOHS, please call our NUP Contact Centre at tel 6908 2222 or email contact@nuhs.edu.sg

What happens if I wish to change the appointment date/time?

Please call the phone number indicated in your SMS to change your appointment date/time. If you have yet to receive the SMS, please call our Contact Centre at tel 6908 2222 or email contact@nuhs.edu.sg to make the change.

I saw an NUP doctor and was given a referral, but have yet to hear from the hospital/SOC.

You may contact the relevant Contact Centre to check for the referral appointment status.

Referrals to:
NUHS	6908 2222	contact@nuhs.edu.sg
NUH	6772 2002	appointment@nuhs.edu.sg
NTFGH/JMC	6716 2222	JHCampus_Appointment@nuhs.edu.sg
AH	6472 2000	AH_Enquiries@nuhs.edu.sg
NCIS	6773 7888	CancerApptLine@nuhs.edu.sg
NUCOHS	6772 4921	dental_centre@nuhs.edu.sg
Outside NUHS	Relevant institution's contact centre

Is there any difference in quality of care?

Please be assured that all the hospitals in NUHS aim to provide the same high standard and quality of care to our patients.

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2022/04/08