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The OneNUHS Referral System
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The OneNUHS Referral System
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How does the new process work?
Should you require a referral for a subsidised consult, the polyclinic doctor will provide you with a referral to the National University Health System, or NUHS. The NUHS Contact Centre will send you an SMS with the fastest available appointment slot at one of the NUHS Specialist Outpatient Clinics (SOCs) at Alexandra Hospital (AH), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), or Jurong Medical Centre (JMC).
How does this benefit me? Why are you changing the process?
This will help ensure that you are able to see a specialist at the earliest possible time.
When will I get a call from the NUHS Contact Centre?
You will receive an SMS within five working days. If you wish to make changes to the appointment, please call
6908 2222
and select the option for hospital referrals.
Can I choose a particular hospital/SOC within the NUHS?
Yes, please let your doctor know. We will indicate it in the system and the NUHS Contact Centre colleagues will take note of your preference when scheduling your appointment, provided the specialty you are referred to is available at the hospital you prefer. Do also note that the waiting time for the appointment may be longer than if the referral is made to NUHS.
What if I prefer to see a specialist at a hospital outside of NUHS?
Please inform your doctor during the consultation so that he/she can indicate it on the referral letter. The hospital staff will then contact you within the time frame indicated on your hospital information sheet.
What happens if I wish to change the hospital that Iām referred to?
Please call
6908 2222
and select the option for hospital referrals, or email
appointment@nuhs.edu.sg
What happens if I wish to change the appointment date/time?
Please call
6908 2222
and select the institution that you wish to change the appointment at.
I saw an NUP doctor and was given a referral, but have yet to receive a call/SMS from the Contact Centre or hospital/SOC.
Please call
6908 2222
and select the option for hospital referrals
For referrals to the following, please contact them directly:
NCIS
6773 7888
appointment@nuhs.edu.sg
NUCOHS
6772 4921
dental_centre@nuhs.edu.sg
Outside NUHS
Relevant institution's contact centre ā
Is there any difference in quality of care?
Please be assured that all the hospitals in NUHS aim to provide the same high standard and quality of care to our patient.
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2023/03/29