Home

The OneNUHS Referral System

How does the new process work?

Should you require a referral for a subsidised consult, the polyclinic doctor will provide you with a referral to the National University Health System, or NUHS. Within three to five working days, the NUHS Group Contact Centre will send you an SMS with the earliest available appointment slot at one of the NUHS Specialist Outpatient Clinics (SOCs) at Alexandra Hospital (AH), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), or Jurong Medical Centre (JMC).

How does this benefit me? Why are you changing the process?

This will help ensure that you are able to see a specialist at the earliest possible time.

When will I get a call from the NUHS Group Contact Centre?

You will receive an SMS within three to five working days with the appointment details. If you wish to make changes to the appointment, please call 6908 2222 and press “0” to speak to the referral team.

Can I choose a particular hospital/SOC within the NUHS?

Yes, please let your doctor know. We will indicate it in the system and the NUHS Group Contact Centre colleagues will take note of your preference when scheduling your appointment, provided the specialty you are referred to is available at the hospital you prefer. Do also note that the waiting time for the appointment may be longer than if the referral is made to NUHS.

National University Cancer Institute, Singapore	6773 7888	CancerApptLine@nuhs.edu.sg
National University Centre for Oral Health, Singapore	6772 4921	Dental_centre@nuhs.edu.sg
Outside NUHS	Relevant institution's contact centre

Is there any difference in quality of care?

Please be assured that all the hospitals in NUHS aim to provide the same high standard and quality of care to our patients.

Best viewed with IE 11, Chrome 79.0, Firefox 61.0, Safari 11

2022/07/10

Home

The OneNUHS Referral System

How does the new process work?

How does this benefit me? Why are you changing the process?

When will I get a call from the NUHS Group Contact Centre?

Can I choose a particular hospital/SOC within the NUHS?

What if I prefer to see a specialist at a hospital outside of NUHS?

What happens if I wish to change the hospital that I’m referred to?

What happens if I wish to change the appointment date/time?

I saw an NUP doctor and was given a referral, but have yet to hear from the hospital/SOC.

Is there any difference in quality of care?