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The OneNUHS Referral System

How does the new process work?

Should you require a referral for a subsidised consult, the polyclinic doctor will provide you with a referral to the National University Health System, or NUHS. The NUHS Contact Centre will send you an SMS with the fastest available appointment slot at one of the NUHS Specialist Outpatient Clinics (SOCs) at Alexandra Hospital (AH), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), or Jurong Medical Centre (JMC).

How does this benefit me? Why are you changing the process?

This will help ensure that you are able to see a specialist at the earliest possible time.

When will I get a call from the NUHS Contact Centre?

You will receive an SMS within five working days. If you wish to make changes to the appointment, please call 6908 2222 and select the option for hospital referrals.

Can I choose a particular hospital/SOC within the NUHS?

Yes, please let your doctor know. We will indicate it in the system and the NUHS Contact Centre colleagues will take note of your preference when scheduling your appointment, provided the specialty you are referred to is available at the hospital you prefer. Do also note that the waiting time for the appointment may be longer than if the referral is made to NUHS.

I saw an NUP doctor and was given a referral, but have yet to receive a call/SMS from the Contact Centre or hospital/SOC.

Please call 6908 2222 and select the option for hospital referrals

For referrals to the following, please contact them directly:

NCIS	6773 7888	appointment@nuhs.edu.sg
NUCOHS	6772 4921	dental_centre@nuhs.edu.sg
Outside NUHS	Relevant institution's contact centre

Is there any difference in quality of care?

Please be assured that all the hospitals in NUHS aim to provide the same high standard and quality of care to our patient.

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2023/03/29